Refund Policy
Last Updated: 18/02/2026
1. OVERVIEW
At Nexaurastores, we want you to be completely satisfied with your purchase. This Refund Policy outlines your rights under UK Consumer Rights Act 2015 and EU Consumer Rights Directive.
Contact Us:
- Website: www.nexaurastores.online
- Email: nxs@nexaurastores.online
- Phone: +447446192812
2. YOUR CANCELLATION RIGHTS
14-Day Cooling-Off Period
Under UK/EU law, you have the right to cancel your order within 14 days from receiving your goods, without giving any reason.
To cancel:
- Email us at nxs@nexaurastores.online
- State your order number and request cancellation
Cancellation Deadline
- 14 days from the day you (or someone you nominate) receives the goods
- For multiple items delivered separately: 14 days from receiving the last item
3. RETURNS PROCESS
How to Return
- Contact us within 14 days of receiving your order
- Receive confirmation and return instructions
- Ship the item within 14 days of notifying us
- Include your order number with the return
Return Conditions
Items must be:
- Unused and in original condition
- In original packaging (where possible)
- With all tags attached
Return Shipping Costs
- Change of mind: Customer pays return shipping
- Faulty/incorrect item: We pay return shipping
4. REFUNDS
Refund Timeline
| Situation | Refund Timeframe |
|---|---|
| Cancellation (before dispatch) | Within 3-5 business days |
| Return received | Within 14 days of receiving returned goods |
Refund Method
Refunds are issued to the original payment method.
Deductions
We may deduct from refund if:
- Item shows signs of use beyond handling
- Item is damaged or incomplete
5. FAULTY OR INCORRECT ITEMS
Your Rights
If goods are faulty, not as described, or incorrect, you are entitled to:
| Timeframe | Your Rights |
|---|---|
| Within 30 days | Full refund |
| 30 days – 6 months | Repair, replacement, or refund |
| 6 months – 6 years | Repair or replacement (burden of proof on customer) |
Reporting Issues
Contact us immediately at nxs@nexaurastores.online with:
- Order number
- Description of issue
- Photos (if applicable)
6. NON-REFUNDABLE ITEMS
The following cannot be returned (unless faulty):
- Personalized or custom-made items
- Perishable goods
- Sealed items opened after delivery (hygiene reasons)
- Items mixed inseparably with other goods
7. EXCHANGES
We process exchanges as:
- Refund for returned item
- New order for replacement item
8. LATE OR MISSING REFUNDS
If you haven’t received your refund:
- Check your bank account
- Contact your payment provider
- Email us at nxs@nexaurastores.online
9. CONTACT US
Nexaurastores
- Director: Saba Mahmood
- Email: nxs@nexaurastores.online
- Phone: +447446192812
- Website: www.nexaurastores.online